Items I have available for sale can be viewed and purchased through my website;
Your satisfaction and happiness with your purchase and your experience buying from my shop are very important to me and I am here to help if there are any problems along the way, please get in touch and I will do all I can to help!
If you have any questions at all please get in touch with me here or email me [email protected]
Payment
I accept paypal or credit cards through etsys direct checkout as payment methods.
Shipping
I send everything registered with tracking number and first class from Bulgaria and I ship out orders as soon as I can after payment has been made and within a week of the date of your order. Under normal conditions it should take 5 - 15 working days from the day it is dispatched to arrive with you depending on the country you live in. However there are occasions when customs can hold up parcels and it can take up to 6 weeks to arrive, if your item has not arrived within 6 weeks please let me know and I will try to find out what has happened.
I only charge one shipping cost however many things you order, the highest shipping cost out of the items you buy will be charged.
Refunds and exchanges
Refunds;
If when your purchase arrives and you have changed your mind for whatever reason please return it to me and when I receive the item back I will refund your money. I expect to be notified that you intend to return the item within 7 days of you receiving it and for it to be returned to me in the condition it arrived in and within 30 days of it being received. For custom orders I may not be able to take the item back.
Damaged items;
I take the great care in packaging all items however if something does arrive damaged I will repair the item where possible or refund the cost of the item when the item has been returned to me. I allow 7 days for contact to be made that an Item has arrived damaged and a refund, replacement or fixing of the item is wanted and 30 days for the item to be returned, thereafter no refund or replacement will be made.
Lost items;
I send my parcels from Bulgaria, the usual delivery time can take up to 15 working days to arrive, however sometimes customs will hold an item up for longer so I ask that you allow 6 weeks for items to reach you. Although it is rare for parcels to get completely lost there are occasions when this unfortunately happens; If your item has not arrived within 6 weeks please let me know and I will either refund your money, remake the piece for you the best I can or offer you an alternative piece of a similar value from my shop.
- Please visit my etsy shop to view items I have for sale visit my shop>
Your satisfaction and happiness with your purchase and your experience buying from my shop are very important to me and I am here to help if there are any problems along the way, please get in touch and I will do all I can to help!
If you have any questions at all please get in touch with me here or email me [email protected]
Payment
I accept paypal or credit cards through etsys direct checkout as payment methods.
Shipping
I send everything registered with tracking number and first class from Bulgaria and I ship out orders as soon as I can after payment has been made and within a week of the date of your order. Under normal conditions it should take 5 - 15 working days from the day it is dispatched to arrive with you depending on the country you live in. However there are occasions when customs can hold up parcels and it can take up to 6 weeks to arrive, if your item has not arrived within 6 weeks please let me know and I will try to find out what has happened.
I only charge one shipping cost however many things you order, the highest shipping cost out of the items you buy will be charged.
Refunds and exchanges
Refunds;
If when your purchase arrives and you have changed your mind for whatever reason please return it to me and when I receive the item back I will refund your money. I expect to be notified that you intend to return the item within 7 days of you receiving it and for it to be returned to me in the condition it arrived in and within 30 days of it being received. For custom orders I may not be able to take the item back.
Damaged items;
I take the great care in packaging all items however if something does arrive damaged I will repair the item where possible or refund the cost of the item when the item has been returned to me. I allow 7 days for contact to be made that an Item has arrived damaged and a refund, replacement or fixing of the item is wanted and 30 days for the item to be returned, thereafter no refund or replacement will be made.
Lost items;
I send my parcels from Bulgaria, the usual delivery time can take up to 15 working days to arrive, however sometimes customs will hold an item up for longer so I ask that you allow 6 weeks for items to reach you. Although it is rare for parcels to get completely lost there are occasions when this unfortunately happens; If your item has not arrived within 6 weeks please let me know and I will either refund your money, remake the piece for you the best I can or offer you an alternative piece of a similar value from my shop.